We may earn money from the companies mentioned in this post. Our staff does not receive free merchandise.
Tar Heel Hosting is a private “hosting” company which provides hosting and management of websites for our parent company. We rent server space from larger companies who have hosting service as their primary business. From our perspective the hosting business is in a downward spiral when it comes to service.
The hosting service that we rented 5 years ago, from a company who finally failed, was better than what we get today from the larger and well known companies. Our company contracted with one of the largest hosting providers who is considered to be one of the best in the business. Service was good to begin with, but as time passed, we began to experience down times. During our last six months of a one year contract, we experienced on the average approximately 35 outages per month. That is over one per day. Most were for 5 minutes at a time and some were for 30 minutes at a time. The hosting company responses was that we did not know what we were talking about……therefore they ignored our complaints.
During this time we added another hosting service and gradually moved sites to the new hosting company. Service was good…up time was good…but after a few months our sites experienced a rash of hacking assaults. Maybe we have just been lucky, but never have we had a website hacked until this…Our staff was able to salvage all but one of the hacked sites. Before we could fix this particular site, one of the owners of the hosting company stepped in and suspended the site. The suspension prevents our staff from having any access to the site, therefore preventing our staff from repairing the site.
After three tickets/e-mails that went unanswered, the site has been moved to even another hosting company where it works well.
It seems that previous reputation of hosting company doesn’t mean much any more.